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Claims help

Damage happened. Now you need to know the next step.

Filing an insurance claim or dealing with a rejection is stressful enough. We explain the process step-by-step and show you what steps you can take.

1

Understand the claim process

What to report, which documents matter and what the insurer checks.

2

Understand a rejection

What a coverage rejection, exclusion, wear-and-tear issue or evidence problem means.

3

Choose better cover next time

After damage, people understand more clearly which cover they missed.